![]() ![]() Your provider will recommend in-person care if needed. Coding guidance can be found on the CDC website. When will I be able to see my provider in person?ĭue to COVID-19, for your safety many visits are via phone or video.After the visit, the text chat history and the title(s) of any documents transferred to the patient are stored in a log. There are several options for telehealth care: Talk to your health care provider live over the phone or video chat. Telehealth is done primarily online with internet access on your computer, tablet, or smartphone. No, your video visit via OTTO Health does not include a recording function. Telehealth sometimes called telemedicine lets your health care provider care for you without an in-person office visit. Telemedicine refers specifically to online doctor visits, while telehealth also includes health-related education services like diabetes management or nutrition courses and health-related training. However, we understand the importance of it and are working on it. For virtual immediate care, appointments are available: Monday Friday, 7 a.m. Can I have a family member join my visit?Ĭurrently we do not have the capability to incorporate other members.Your provider will determine the different services you need during your video visit. You can receive prescriptions, referrals, etc. What services can I receive during my video visit?.If you are not able to re-enter, a member of your care team will call you to complete your visit over the phone. Try to re-enter the visit through the link. What should I do if the video or sound stops working during my visit?.Do not navigate away or close your browser. Your clinician will join as soon as possible after your visit start time (at busy times there may be a short wait.) The live video feed will start once you are both on the call. Yes, your video visit via OTTO Health is fully compliant with privacy laws and is encrypted. ![]() Yes, if you have a smart phone such as an iPhone or Android. Can I set up my video visit on my phone?.You can set up your video visit on both your laptop or desktop PC. Can I set up my video visit on my laptop or desktop PC?. ![]()
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